Pitman Training

Business Document Production

Course Outline

Text processing, whether it’s part of secretarial training or another discipline, is an integral part of business document production – an important aspect of communication skills training.

In four simple but comprehensive lessons, spread over 6-8 hours, you’ll cover every aspect of the discipline including correct layout, spelling and corrections, amendments, missing punctuation, keying in letters, memos and reports and correctly inserting information from other documents.

This is a course designed to be flexible – since it’s based on the self-study concept, you’ll be able to train when it suits you. Once your training is complete, you’ll have a workbook to keep as a handy reference guide. And, of course, the Pitman Training name on your CV will always be of benefit.

To enhance your skills even further, we suggest you consider other courses within our Text Processing qualifications, or Audio Transcription Level 2.


The aim of this course is to help prepare those who wish to take the OCR Text Production examination at level 2 (mandatory unit of the Text Processing (Business Professional).

This course is for anyone who is either looking to work, or currently working in roles such as Admin Assistant, Secretary, Office Assistant or Receptionist.  

It will also prepare you to be able to go on and gain an OCR Level 2 Certificate or Diploma in Text Processing 

Prior to doing this course familiarity with a word processing program and keyboarding skills would be ideal.  

There are four lessons within this course: -

Lesson One: Keying in a business letter using the correct layout, keying in a memo and a report, recognising spelling errors and correcting them, correctly expand abbreviations, changing line spacing within a document, emphasising text as instructed.

Lesson Two: Recognising and interpreting amendment and correction signs in order to produce correct copy, producing a letter and memo that include a special mark, locating and incorporating a forward date, keying in a report with a change of line spacing.

Lesson Three: Producing documents from written draft that includes special marks and continuation pages,  recognising and correcting errors of agreement, transposing text vertically, inserting missing punctuation, locating and correctly inserting text not included in the written draft, being aware of the importance of consistency of style in relation to figures.

Lesson Four:  Keying in a letter, memo and report observing all instructions, locating and correctly inserting information contained in another document.  Completing the three documents within 1 ¼ hours.  Revision of all topics covered in the course.

This course will take around 6 to 8 hours to complete.

Our Business Document Production course can be studied in any of our handy, local centres. 

This means that you have the flexibility to study the Business Document Production course:

  • In centre, with our friendly course advisors available for support and guidance as and when you need it.




The best way to make sure your training programme suits you, your skills, your ambitions and your busy schedule, is to get in touch with us for a free, friendly expert career consultation.