Pitman Training

Communication Skills for IT Specialists

Course Outline

The world of IT can be confusing if you don’t speak the language, so our Communication Skills for IT Specialists course is designed to help you effectively engage with all types of audiences.

This highly informative course will enable you to manage and build positive relationships throughout any organisation as businesses continue to embrace new technological advancements.

To be a great communicator you need to be able to first of all understand the theory behind good communication and the positive results it brings. You’ll learn great negotiation and listening skills, together with assertiveness training and how to manage resistance and conflicts.

What’s more, to truly add value, you’ll learn how to harness your creativity, create impactful presentations and discover the secret behind selling your ideas with passion.

Benefits: -

• Increased earning potential with clear communication skills

• The ability to manage communications within your organisation and IT department

• The flexibility and value of a self-study course designed to enable you to work at your own pace

• The opportunity to gain the widely recognised Pitman Training Certificate

This course has been create specially for IT Specialists to help them improve their communication skills in everyday dealing with colleagues and clients.

The aim of this course is to learn how to communicate successfully while managing projects and people within the IT industry.

Prior to the course it woudl be preferable if you had some computer experience and the willingness to engage in communication and negotiation exercises.

There are three sessions in this course: - 

Session 1: Importance of Communication Skills, Foundations of Effectiveness, Communications Theory, Assertiveness, Listening Skills, Effective Listening Techniques, Personality Types, Conflict Resolution.

Session 2: Negotiation Skills, Negotiation Tips and Techniques, Translating Your Knowledge, Accountability and Trust, Building Rapport, Repairing Damaged Relationships, Effective Written Communications, Types of Writing.

Session 3: Preparing the Presentation, Delivering the Presentation, Creative Communications Management, Creativity Techniques, Value-Added IT, Value Quantifier, What Managers Buy, Selling Solutions, Developing Communication Channels.

This course will take around 8 hours to complete.

This course can be studied online. This means, you have the flexibility to study our Communications Skills for IT Specialists course:

  • In centre, with our friendly course advisors available for support and guidance as and when you need it.
  • At home or from work – with support via email or telephone during working hours.
  • On a blended mix – in-centre for the modules you need help with, at home or from work for those you are gliding through.

Once you’re ready to go ahead, all you need to do is contact your nearest Pitman Training centre who will be able to talk you through the process and set you up on the online platform, and then you’ll be ready to study the Communications Skills for IT Specialists course at a time and place convenient to yourself. 

To get in touch with your nearest centre that offers and supports our online Communications courses click here.




The best way to make sure your training programme suits you, your skills, your ambitions and your busy schedule, is to get in touch with us for a free, friendly expert career consultation.