Pitman Training

Handling Conflict and Confrontation

Course Outline

Conflict is an unfortunate part of life which everyone inevitably stumbles across at some point, and conflict within the workplace can be especially difficult to deal with.

This short course will give you practical, solution-based tactics to help you diffuse and control volatile situations. You’ll undertake various exercises and assessments to help you fully get to grips with how to resolve differences fairly, quickly and calmly.

One of the main benefits to this course is that it can be studied online in just two hours, which means you can fit your training in around existing commitments and quickly be armed with useful conflict resolution techniques.

This Handling Conflict and Confrontation course will quickly provide you with real-life useful strategies to help you handle problem situations.

This course is suitable for all but would be particularly useful for anyone who has recently gained promotion to supervisory, management or team leader type roles.

There are seven sections to this online Handling Conflict and Confrontation course:

Section A – Handling Conflict
Section B – Types of Conflict
Section C – Stages of Conflict
Section D – Managing Conflict
Section E – Maintaining Relationships
Section F – Emotions of Conflict
Section G – Responses to Avoid

This is a short course which will take you 2 hours to work through.

This course can be studied online. This means, you have the flexibility to study our Handling Conflict & Confrontation course:

  • In centre, with our friendly course advisors available for support and guidance as and when you need it.
  • At home or from work – with support via email or telephone during working hours.
  • On a blended mix – in-centre for the modules you need help with, at home or from work for those you are gliding through.

Once you’re ready to go ahead, all you need to do is contact your nearest Pitman Training centre who will be able to talk you through the process and set you up on the online platform, and then you’ll be ready to study the Handling Conflict & Confrontation course at a time and place convenient to yourself. 

To get in touch with your nearest centre that offers and supports our online Handling Conflict and Confrontation Training courses click here.




The best way to make sure your training programme suits you, your skills, your ambitions and your busy schedule, is to get in touch with us for a free, friendly expert career consultation.