Pitman Training

IT Support Technician Diploma

Diploma Outline

IT Technicians hold one of the most important jobs for any company. It will be your role to keep computers and related systems running smoothly and efficiently. You could be responsible for fielding telephone calls or responding to help-desk messages from individuals who are experiencing problems with their computers. So if you’re looking for a role that combines a passion for IT, with diagnosis and problem solving skills, our IT Support Technician Diploma is a great choice. You’ll also have the skills you need to gain the A+ Certification by CompTIA*.

The role of IT Support Technician is vital within any business and with our Diploma your skills will be highly in demand. You’ll be a valued member of the team, keeping computers running smoothly and precious data protected.

This Diploma consists of courses created by one of our Partnership companies who produce self-paced, online video tutorials. Students doing these courses via Pitman Training have the exclusive benefit of being able to access technical support from dedicated certified support technicians 24 hours a day, 7 days a week, meaning you’ll never be stuck waiting for office hours.

  • Flexible training which fits around your work and family commitments
  • Online support 24/7, plus additional support from Pitman course advisors
  • The skills employers are looking for and the knowledge you need to get the qualifications for the job you want

Get the Pitman Advantage™

* Please note that vendor specific exams may need to be organised separately.

Our IT Support Technician Diploma is ideal if you’re looking for a role within a company’s IT department, retail computer store or if you want to carry out home repairs.

You’ll learn how to install, repair, upgrade and maintain PCs and operating systems to ensure you have your company or customers back up and running in the timeliest manner.

The core subjects for this Diploma are: -

A+ Certification Course

Learn to install, repair, upgrade, configure, optimise, troubleshoot, and perform preventative maintenance on personal computers and operating systems. Understand principles of implementing LANs and Internet access. The A+ Certification by CompTIA is an international and vendor-neutral certification that has been endorsed and recognised by industry computing manufacturers and organisations. This in-depth, self-paced training series teaches you how to work with Windows 7 including; installation, upgrade options, UAC configuration, and Homegroups.

Communication Skills for IT Specialists

The need for IT specialists who can effectively communicate with all types of users, as well as help organisations implement and manage their growing technological requirements, continues to grow. The Communication Skills for IT Specialists course helps you communicate successfully while managing projects and people within the IT industry. You will learn all aspects of communication from understanding theory to conflict resolution and presentation styles, including scenarios that show how effective communication becomes a key advantage in today’s IT environment.

Project Management

Split into four highly engaging parts, the course takes you through the full life cycle of a project in terms of defining what it is, planning every aspect to ensure you deliver on quality, timescales and budget, before finally implementing and completing the project. The last part involves evaluating how the project went – ensuring you can learn from every project and refine your processes.

Recommended Electives – choose TWO:

We recommend the following electives with this Diploma. Alternative subjects may be chosen. Please discuss the options with your Course Advisor. 

  • Learning Windows 7
  • Windows 7 Configuration
  • Windows 7 Enterprise Desktop Support

The guideline learning time for the IT Support Technician Diploma is: -

  • 6 weeks full-time* (180 hours flexi study)

* full-time is based on 20-30 hours a week.

Our IT Support Technician Dipoma is part of our distance learning range – which can be accessed online via our distance learning portal. 

This means that you have the flexibility to study our IT Support Technician Diploma:

  • In centre, with our friendly course advisors available for support and guidance as and when you need it.
  • At home or from work – with support via email or telephone during working hours.
  • On a blended mix – in-centre for the modules you need help with, at home or from work for those you are gliding through.

Once you’ve decided to go ahead, all you’ll need to do is contact your nearest Pitman Training centre that offers and supports our distance learning platform, and they will arrange for you to have an induction to show you around the system and talk you through how our online training works. After this, you can learn in your own time and at your own speed, but with the knowledge you have support at hand if required. 

To find your nearest centre that offers and supports our online IT Support Technician training, click here.




The best way to make sure your training programme suits you, your skills, your ambitions and your busy schedule, is to get in touch with us for a free, friendly expert career consultation.